Terms and Conditions

1) Definitions

a) In the following terms and conditions; the buyer means the person whose order for the goods is accepted by the seller;
b) the goods means the item(s) that the seller is to supply to the buyer in accordance with these terms and conditions;
c) the seller means Butlers of London (Please Note: visitors are by strict appointment only);
d) conditions refers to the standard set of terms and conditions set out in this document;
e) the contract means the contract for the sale and purchase of goods.

2) Basis of sale

a) The seller shall sell and the buyer shall purchase the goods in accordance with any written or verbal order of the buyer which is accepted by the seller.
b) These conditions shall govern the contract to the exclusion of any other terms and conditions subject to which any such order is made or purported to be made by the buyer.
c) No variation of these conditions shall be binding unless agreed in writing between the seller and the buyer.
d) Any advice or recommendation given by the seller or its employees to the buyer as to the storage, application or use of the goods is followed or acted upon entirely at the buyer’s own risk, and accordingly the seller shall not be liable for any such advice or recommendation.
e) Any samples, illustrations or descriptive material including but not limited to particulars of shade and pattern and other information displayed on the seller’s website, advertising material or elsewhere shall not form part of the contract and shall be treated as approximate and for guidance only.
f) Specifications such as product dimensions and egg capacities are to be taken as approximate and do not form part of the contract

3) Pricing and Purchase

a) The price of the goods shall be the price quoted on the seller’s published website current at the date of acceptance of the order unless otherwise agreed verbally in writing between the buyer and the seller.
b) The buyer shall be liable to pay such value added and other tax as is applicable to the goods supplied and as dictated by legislation relating to the UK, European Union or foreign trade.
c) Value Added Tax (VAT) is included in all prices as published on the seller’s website. UK buyers as well as overseas buyers from within the European Union are required to pay VAT at the standard UK rate.
d) Buyers from outside of the European Union as well as those exempt from UK Value Added Tax must contact the seller directly to agree the conditions of a separate contract.
e) If payment is made by cheque or bank transfer, the seller is not contractually obliged to send the goods until the required funds are cleared.

4) Deliveries

a) The seller reserves the right to use whichever courier is deemed the most appropriate to each individual contract.
b) The delivery times stated on the seller’s website should be treated as estimates and are not guaranteed. The seller is not liable for any delays caused by couriers or other third parties.
c) The seller has a legal duty to complete the contract within 30 days beginning from the day after the date of order. If the contract exceeds 30 days, without prior consent from the buyer, the contract must be treated as though it had never been made.
d) If, upon placing the order, the required delivery location is not available, the buyer should contact the seller immediately to organise an alternate delivery method.
e) Due to Royal Mail prohibited goods rules we cannot ship liquids such as pre-shave oils and aftershaves, colognes overseas.

5) Refunds, returns and warranties

a) If the goods are damaged upon receipt by the buyer;
i) it is the buyer’s responsibility to sign and record damages with the delivery driver at the point of delivery or;
ii) notify the seller within 24 hours of receipt of the goods.
iii) It is the buyer’s responsibility to check for damages on arrival of the goods and the seller cannot be held liable for such damages after 24 hours.
iv) If the buyer specifies at the point of purchase that the goods should be delivered without the buyer present – i.e. goods to be left in a porch or outhouse – neither the seller nor the courier are to be held liable for any loss, damages or delays resulting from the delivery of the goods.
b) In accordance with the EU Distance Selling Directive (http://www.hmso.gov.uk/si/si2000/20002334.htm), the buyer is entitled to cancel the contract and return the goods to the seller for a full refund. The cancellation period ends after seven working days beginning with the day after the day on which the buyer receives the goods. To confirm such a cancellation, the buyer must
i) supply the seller with a confirmation of cancellation, either written or in an email;
ii) agree to cover the cost of returning the goods to the seller;
iii) agree to return the goods in their original packaging and to pack it with reasonable care and attention. The buyer will be held liable for any loss or damages resulting from the return of goods to the seller.
iv) Returned goods that have been damaged during return transit, or soiled beyond repair, will not be accepted and will have their warranty invalidated. Such goods will be retained with the seller until the buyer arranges re-delivery or collection.
c) All goods listed on the seller’s website (with the exception of liquids, feeds, consumable products and parts) are subject to a minimum 12 month warranty. The warranty covers all product faults with the exception of those attributed to intentional or accidental damage and/or reasonable wear and tear. The warranties and guarantees offered by the seller to not cover any loss or damage to eggs or livestock.
d) If a fault should develop within the given warranty period, the buyer should inform the seller immediately.
e) The seller may request that the goods are returned to the seller or manufacturer for inspection. If the goods are deemed faulty by the seller upon their return, the seller will offer to repair or replace the goods; or offer the buyer a full refund for the goods including the original delivery fee.
f) If the buyer agrees that the seller should repair or replace the goods, the seller will cover the costs of returning the repaired or replaced goods to the buyer. However the buyer must agree to conditions of return as stated in 5, b, ii; 5, b, iii and 5, b, iv.
g) If the buyer and the seller agree a refund for the goods, the buyer will be reimbursed with both the cost of the goods and the original delivery fee.
h) If, upon receipt by the seller, the returned goods are deemed to be in working order, with no inherent fault; it will be the responsibility of the buyer to arrange and cover the costs of re-delivery. The seller reserves the right to withhold the goods until such a delivery is arranged and paid for.
i) When returning goods to the seller for any reason, the seller must be informed in due time and will give the buyer a “returns reference number”.
j) The seller will not cover return postage costs for any reason.

6) General conditions

a) The colours, measurements and weights of the products advertised are true at the time of writing and are subject to change.
b) The seller is not to be held liable for any loss, damage or injury arising from the goods or advice supplied.
c) The seller is not liable for any loss, damages or delays resulting from acts of God, war and other hostilities, civil commotion, accident, strikes, lock-outs, trade disputes, acts or restraints of government, imposition or restrictions of government, imposition or restrictions of imports or exports or any other cause not within the reasonable control of the seller.
d) If any part of the conditions is found to be unenforceable by law, all other parts of the conditions shall not be affected and will remain in force.

7) Contact details

a) The seller can be contacted by post at Butlers of London 11 Michleham Down, London N12 7JJ(Please Note: visitors are by strict appointment only);
b) by telephone – +44 (0) 7811 180618;
c) by email – contact us;